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  1. IntroductionWelcome to the Highland Wax Company website. These Terms and Conditions apply to the use of the website at If an order is placed on the website, you agree to be bound by these Terms and Conditions. If these Terms and Conditions are not acceptable, do not use the website. The operation of the website is undertaken by personnel of Highland Wax Company who have the right to revise the Terms and Conditions at any time.
  2. Pricing Policy
    All prices are shown in pounds sterling (£). For promotional offers, prices are only valid if the product is purchased during the offer period. Prices are inclusive of postage and packaging for mainland UK.
  3. Order Processing
    As soon as an order is placed on the website, the Purchaser is deemed to have agreed to our Terms and Conditions. Please ensure before checking out online, you have checked the accuracy of your order. Once an order has been placed, your purchase contract has been made, and you will then be charged, and items dispatched. Highland Wax Company will endeavour to deliver products within our intended delivery dates. Orders are usually dispatched within 2 working days by Royal Mail 2nd Class (allow 3 working days from dispatch). Highland Wax Company does not accept any liability for a delay in delivery by external delivery services and reserves the right to use a different delivery service where deemed necessary. Highland Wax Company may refuse an order:

    • when goods are not available,
    • authorisation of your payment cannot be obtained,
    • or, if there has been a pricing or product description error.
  4. Availability
    In the event of a failure to deliver due to an unforeseen stock shortage, Highland Wax Company will notify you and give a rescheduled delivery date. If this is not acceptable, the product will be removed from your order.
  5. Cancellation and Returns
    In the event that your order does not arrive, you must inform Highland Wax Company within 7 days of the estimated delivery date.

    1. Your right to cancel begins the day that the contract was concluded and ends 14 days after you have received the goods.
    2. If you decide to cancel your order, you must notify Highland Wax Company in writing within the cancellation period (letter, email).
    3. Highland Wax Company will return any monies paid within 7 days of your cancellation, where goods have not been dispatched; or within 7 days of receipt of returned goods.
    4. You are responsible for the cost of returning goods (unless faulty) – see below for returns address.
    5. In the event that you have received faulty goods, Highland Wax Company will exchange the goods or offer a full refund once the problem has been identified. All reasonable shipping costs will be reimbursed.
  6. Complaints
    Complaints should be made in writing and will be acknowledged within a maximum of 7 working days.
  7. Legal
    1. These Terms and Conditions are constructed in accordance with Scottish Law. Any disputes arising from the Terms and Conditions shall be resolved within the framework of the Scottish courts.
    2. Products on sale on this website may not be considered appropriate or available outwith the UK. It is prohibited to use this website from another territory where the contents of this website are illegal. Access to this website outwith the UK, is done at your own risk and you are responsible for compliance with local laws.
    3. Any unlawful use of this website (including hacking) will be reported to the appropriate law enforcement agency.
  8. Disclaimer
    1. It is your responsibility to check for any viruses before downloading from this site for any purposes.
    2. We endeavour to ensure that all information on this website is correct, and do not guarantee the accuracy and completeness of our material on the website. From time to time the information provided on the website may be out of date and we are therefore not responsible for any impact of our website outwith our reasonable control.
  9. Links to and from other websites
    1. Links to third party websites are for information only and if you use these links you will leave the Highland Wax company website. We are not responsible for the content of these websites or their availability. Access to these other websites is your own responsibility.
    2. If you link to the Highland Wax Company website, you must comply to the following conditions.
      1. You do not change, distract the image or size of the Highland Wax Company logo.
      2. You do not create a frame or any other browser or border environment around the website.
      3. You do not in any way imply that we are endorsing any products or services other than our own.
      4. You do not misrepresent your relationship with us nor present any other false information about Highland Wax Company.
      5. You do not use any intellectual property rights of Highland Wax Company without our permission.
      6. You do not link any website which is not owned by you.
      7. Your website does not contain any unlawful, distasteful or offensive material and does not infringe any intellectual property of other sites or persons.
      8. Highland Wax Company reserve the right to refuse the linkage of other websites due to any infringement of the above clauses.
    3. You shall fully compensate Highland Wax Company for any loss or damage we may suffer as a result of any misuse of our website.
  10. License
    1. You are permitted to download extracts from this website for your own use on the following basis:
      1. No documents, graphics are modified.
      2. No graphics are used outwith the associated text or description.
      3. Any of our copyright is used with an appropriate permission clause.
    2. Unless otherwise stated, all material on this website has intellectual and copyright rights (including photos and graphics) and is owned by Highland Wax Company or its associates. Any other use apart from those in 10.1 is prohibited.
  11. Liability
    Save in respect of death or personal injury arising from our negligence, Highland Wax Company does not accept any liability, to the fullest extent permitted by the appropriate legislation, of any claims, losses, demands and damages arising directly or indirectly out of anything connected with your use or inability to access the Highland Wax Company website.

Company Details and Returns Address

Stuart & Mary-Ann Thompson
Highland Wax Company
Foynesfield Cottage
Nairn IV12 5SA
[email protected]
01667 451736